Refund policy

Thank you for shopping at The Fresh Cross Stitch. We strive to provide you with high-quality digital products and an excellent shopping experience. This Return and Refund Policy explains your rights and obligations when purchasing digital products from our shop.

  1. Scope

This policy applies to all digital products purchased from The Fresh Cross Stitch. Digital products include cross-stitch patterns and other downloadable products.

  1. No Returns

Due to the nature of digital products, we do not offer returns or exchanges. Once a digital product is purchased and delivered to you, it is considered consumed, and we are unable to accept any returns. We encourage you to review the product descriptions, previews, and specifications before making a purchase.

  1. Product Descriptions and Previews

We make every effort to provide accurate and detailed descriptions of our digital products. Additionally, whenever possible, we provide previews or samples to give you a better understanding of the product's content or functionality. Please review these descriptions and previews carefully to ensure that the product meets your expectations.

  1. Technical Support

We are committed to ensuring that our digital products function as described and are free from any defects. If you encounter technical difficulties or have any questions regarding the product, we encourage you to contact our customer support team. We will do our best to assist you and resolve any issues you may encounter.

  1. Unauthorized Use and Sharing

Upon purchasing a digital product, you agree to use it for personal or non-commercial purposes only. Redistribution, sharing, or unauthorized use of the product is strictly prohibited and may violate copyright laws. By adhering to these terms, you help us maintain the affordability and accessibility of our digital products.

  1. Pricing and Payment

All prices for our digital products are clearly displayed on our website or platform. We reserve the right to modify the pricing at any time without prior notice. Once a purchase is made, you will be charged the price indicated at the time of the transaction. We accept various payment methods, and all payments are processed securely through trusted payment gateways.

  1. Refunds and Chargebacks

As stated earlier, we do not offer refunds or exchanges for digital products. By making a purchase, you acknowledge that you understand and accept this policy. If you initiate a chargeback through your payment provider, we reserve the right to suspend or terminate your access to our digital products.

  1. Changes to the Policy

We may revise or update this Return and Refund Policy from time to time. Any changes will be posted on our website or platform, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.

If you have any questions or concerns regarding our Return and Refund Policy for digital products, please contact our customer support team for further assistance.

Personal data and information about this site 

Denominación social: Ana María Vilar García
Nombre comercial: The Fresh Cross Stitch
CIF: 53301503S
Correo: thefreshcrossstitch@gmail.com

A través del sitio web, les ofrecemos a los usuarios la posibilidad de acceder a la información sobre nuestros servicios.

Cuando para el acceso a determinados contenidos o servicios sea necesario facilitar datos de carácter personal, los usuarios garantizarán su veracidad, exactitud, autenticidad y vigencia. La empresa dará a dichos datos el tratamiento automatizado que corresponda en función de su naturaleza o finalidad en los términos indicados en la sección de Política de Privacidad.